The British Board for Better Business

Build trust in your business —

and get found by more customers

Free business profiles, customer reviews, Trust Seals and accountability tools helping honest UK businesses earn customer confidence and grow.

We are sorry to hear that you are not happy with a purchase from one of our Members.

If you made a purchase from a Member and you are not delighted with the results, then please feel free to file a Complaint with us for investigation, and hopefully a satisfactory resolution.

Please fill in the form with as much detail as possible and we will look in to it.

If necessary, please send video evidence to our email address (complaints@bbbb.org.uk) via https://www.wetransfer.com

Please allow us 48 hours to look into your complaint, 72 hours, if it is a weekend.

Thank you for your patience. We are sorry if one of our Members has given you cause for complaint. We shall endeavour to get it resolved as soon as possible.

Please check your Spam/Junk folder in your email account, if you cannot see an immediate acknowledgement of your complaint. Please White-list/mark as safe our complaints acknowledgement email, so that you can receive further updates.

Andy Welcome

Chief Satisfaction Officer

BBBB Resolution Service